High Speed Internet Support and Tutorial
- BTI Email & Password
How do I setup my BTI email account?
To create a BTI email account, you must call the office at 715.684.3346.
- If you have an existing BTI email account:
- * Use our online webportal to check your email
- * Set up email in Microsoft Outlook
- * Set up email in Mozilla ThunderBird
I have forgotten my BTI Email Password. What should I do?
You may call BTI at 715.684.3346 and have your password reset or you may change it by clicking here.
Dial-up
Check your time online here
- Connection
I am not able to connect to the Internet
- 1. Turn off your computer, power cycle your modem by unplugging it and plugging it back into the power source. Wait for all the lights to be working working on your modem.
- 2. If using a wireless router, power cycle the router at this time and wait for all the lights to be working.
- 3. Turn your computer on.
- 4. Check connectivity by opening a web browser.
- If you are still not connecting to the Internet, please call our Internet Help Desk at 1.800.680.2641.
After a storm and power loss, if you are unable to connect to the Internet, please reboot your equipment.
If your modem does not display any lights, or the online light is on, yet you are not able to connect, please understand that there may be surge damage which will result in needing new equipment.
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Wireless Router Troubleshooting
If you are having problems connecting using your wireless router or if you are trying to adjust any security settings, please refer to the manufacturer's website. BTI does not offer technical support for wireless routers. Many variables can be involved in troubleshooting a wireless router and it is impossible for BTI to know all of the factors involved.
Below are useful links to the two major wireless router manufacturer's that BTI recommends and re-sales. There you will find useful product manuals and troubleshooting information.
Linksys Wireless Product Page
D-Link Wireless Product Page
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BTI High Speed Internet Tech Support
If you are experiencing Internet connectivity problems please contact our Internet Help Desk 1.800.680.2641
Before Contacting the Internet Help Desk, please have the following information:- * Know your user name.
- * Know your password.
- * Know your e-mail address.
- * Know what brand and model of computer you have, Windows or Mac
- * Know what browser you are using, i.e. Internet Explorer, Firefox, Safari, etc.
- * Know what operating system your computer uses, i.e.Windows XP, Mac OS X, etc.
- * Know what e-mail software program you are using, i.e. Microsoft Outlook, Outlook Express
- * Know what brand and model of modem you use.
- (The problem you are having may be due to outdated software controlling your modem.)
- * Write down any error messages that may be appearing when you are online.
Tutorials
FTP Lockbox - Personal Webspace
To develop your webpage, you will need your username, password and an ftp client.
Free ftp download available at
http://filezilla-project.org select Download FileZilla Client
FTP Settings:
Host: portalstream.net Username: main_email (*do not add @baldwin-telecom.net) Password: email_password
You may leave Port blank.
To view webpage, simply go to your_username.portalstream.net
Frequent Questions
contact information
Baldwin Telecom, Inc
930 Maple Street
Baldwin, WI 54002
Phone: 715.684.3346
Toll Free: 1.877.684.3346

